Delivery & Shipping Policy


Delivery and Receipt Policy

At the time of delivery, you may be required to verify and acknowledge receipt of your order by signing with the delivery personnel. Customers are advised to inspect the parcel and ensure the packaging seal is intact before signing. If the packaging appears damaged, opened, or tampered with, you may request to inspect the contents or refuse acceptance of the parcel.

If you are unavailable at the time of delivery, please log in to your account or visit the courier’s website to check the shipment status and arrange for redelivery or self-collection. If delivery fails due to customer unavailability or failure to respond after multiple delivery attempts, the parcel may be returned to us or handled in accordance with the courier’s policy. In such cases, Topper Sports Ampang Trading Sdn. Bhd. shall not be responsible for re-delivery or replacement of the order.

All orders are packed using standard packaging materials suitable for protecting sports and racquet equipment. Custom or special packaging options are currently not available.

Each order can only be shipped to one delivery address. Customers requiring delivery to multiple addresses must place separate orders.

All items undergo quality checks to ensure they are in good condition prior to shipment.

Topper Sports Ampang Trading Sdn. Bhd. is not responsible for parcels that are lost or damaged during customer-arranged return shipments.

Shipping Method and Estimated Delivery Time

We currently offer FREE standard shipping for all online orders within Malaysia using our designated courier service (e.g., J&T Express).

Estimated Delivery Time (after dispatch):

    Estimated Delivery Time:
  • West Malaysia: 1–3 business days
  • East Malaysia: 5–8 business days


Orders are processed once payment is successfully confirmed. Dispatches are made from Monday to Friday, excluding weekends and public holidays. Delivery times may vary during peak periods or due to courier delays beyond our control.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email and/or through your customer account. Tracking updates may take several hours to appear on the courier’s website after dispatch.

If your parcel shows no tracking movement for more than 7 days, please contact our customer service team (admin@toppertsatsb.com.my) for assistance.