Delivery Policy & Shipping Policy

Delivery and Receipt Policy

At the time of delivery, you may be required to verify and acknowledge receipt of your order by signing with the delivery personnel. Please inspect the parcel and ensure the seal is not damaged or opened before signing. If the seal is broken or appears tampered with, you may request to check the contents or refuse to accept the parcel.

If you are not home during delivery, please log in to your account or visit the courier’s website to check your shipment status and arrange redelivery or self-collection. If the courier cannot deliver after several attempts or the parcel is not collected in time, it may be returned or disposed of. In such cases, Topper Sports Ampang Trading Sdn. Bhd. cannot refund your order or shipping fees.

All orders are packed using our standard packaging materials designed to protect sports and racquet equipment. Currently, we do not offer custom or special packaging options.

We can only deliver to one delivery address per order. For multiple delivery addresses, please place separate orders.

Topper Sports Ampang Trading Sdn. Bhd. is not responsible for parcels lost or damaged during return transit.

All items undergo quality checks to ensure they are in good condition before shipment.

Shipping Fees and Estimated Delivery

Shipping fees for courier delivery are automatically calculated based on the total weight of the items in your cart. The final shipping cost will be shown on the checkout page before payment.

All online orders are shipped using our designated courier service (e.g., J&T Express).

West Malaysia: 1–3 business days
East Malaysia: 5–8 business days

Topper Sports Ampang Trading Sdn. Bhd. strives to deliver your orders as quickly as possible. All orders are processed once payment is confirmed. Orders are dispatched Monday to Friday, excluding weekends and public holidays, and shipping times may vary during peak periods.

Order Tracking

You can track your shipment using the tracking number provided in your delivery confirmation email, or by logging into your customer account. You may also track your order directly on the courier’s website using the tracking number.

Please allow several hours after receiving the shipping confirmation email for tracking updates to appear.

If your parcel shows no movement or tracking updates for more than 7 days, please contact our customer service for assistance.